Refund policy

At Boketto Life, we take great care in preparing and delivering your order. If there is an issue with your purchase, please review the policy below.

    Exchanges

    We offer a 7-day exchange window from the date of delivery.

    To be eligible for an exchange, the item must:

    • Be unused, unopened, and in the same condition as received.
    • Return in its original packaging with all tags, labels, and accessories intact.
    • Be accompanied by valid proof of purchase.

    To request an exchange, please contact us at ops@bokettolife.com within 7 days of receiving your order, along with your order details and reason for exchange.

    Once your request is reviewed and approved, we will provide instructions regarding the reverse pickup or return process.

    Items sent back without prior approval will not be accepted.

    Please note that approval of an exchange is subject to the product meeting the eligibility conditions mentioned above and availability of the replacement product.

    Damaged, Defective or Incorrect Items

    We recommend inspecting your order as soon as it is delivered.

    If you receive an item that is damaged, defective, leaking, or different from what you ordered, please contact us at ops@bokettolife.com as soon as possible after delivery.

    Please include your order number and clear photographs/videos of the product,
    packaging, and shipping label to help us assess the issue.

    Once verified, we will arrange an appropriate resolution, which may include a
    replacement, exchange, or refund, depending on the circumstances.

    Non-Exchangeable Items

    For hygiene, safety, and product-integrity reasons, certain products cannot be exchanged once delivered.

    These include:

    • Ritual Bath Soaks
    • Wax Melts
    • Blended Camphor
    • Home & Linen Sprays
    • Other perishable, consumable, or hygiene-sensitive products
    • Custom or personalised products
    • Sale or clearance items
    • Gift cards

    However, if any non-exchangeable item is damaged, defective, leaking, or incorrect, please contact us so we can review the issue.
    If you are unsure whether your product is eligible for exchange, please contact us before initiating a request.

    Cancellations

    Orders may be cancelled only before they are booked for dispatch with our delivery partner.

    To request a cancellation, please contact us at ops@bokettolife.com with your order number.

    Once an order has been booked for dispatch or handed over to our delivery partner, it cannot be cancelled.

    For eligible prepaid orders cancelled before dispatching, the amount paid will be refunded to the original payment method.

    Partial Cash on Delivery (Partial COD)

    For orders placed using Partial Cash on Delivery (Partial COD), a portion of the order value is paid online at the time of placing the order, while the remaining amount is payable at the time of delivery.

    If a Partial COD order is cancelled before it is booked for dispatch, the prepaid amount will be refunded to the original payment method.

    If a Partial COD order has already been dispatched and the customer refuses delivery, is unavailable to accept the shipment, or the order is returned to us due to reasons attributable to the customer, the advance/partial payment may be non refundable, as it may be used towards shipping, return-to-origin (RTO), handling, and processing costs.

    If the order cannot be delivered due to an error on our part or the delivery partner's part, we will review the case and provide an appropriate resolution.

    Repeated refusal of COD or Partial COD orders may result in COD payment options being restricted for future orders.

    Refunds

    Bokettolife does not generally offer refunds or returns for a change of mind, fragrance preference, personal preference, or products that have been opened or used.

    Refunds will only be provided where specifically applicable under this policy, such as:

    • An eligible order cancelled before dispatching.
    • A damaged, defective, or incorrect item where a refund is determined to be the appropriate resolution.
    • Other circumstances where Bokettolife approves a refund after reviewing the request

    Once a refund is approved and processed, it will be issued to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

    Shipping & Exchange Costs

    Where an exchange is requested due to a change in size, variant, preference, or another reason not caused by an error on our part, applicable reverse shipping and re-delivery charges may be borne by the customer.

    If the exchange is required because we sent a damaged, defective, or incorrect product, Bokettolife will bear the applicable shipping costs.

    Contact Us

    For exchange, cancellation, damage, or refund-related queries, please contact:

    Bokettolife
    Email: ops@bokettolife.com

    Please mention your order number in your communication so our team can assist you efficiently.